Terms and Conditions

This contractual document shall govern the General Conditions of contracting in the purchase of goods that may deteriorate or expire rapidly (hereinafter “Conditions”) through the website https://todolicitrusfundacio.org/, owned by Todolí Citrus Fundació under the trademark TODOLÍ CITRUS FUNDACIÓ DE LA COMUNITAT VALENCIANA, hereinafter PROVIDER, whose contact details are also included in the Legal Notice of this website.

These Conditions will remain published on the website available to the USER for reproduction and storage as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the responsibility of the USER to read them periodically, as those in force at the time of placing orders will be applicable.

Contracts shall not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws. The acceptance of this document implies that the USER:

• You have read, understand and comprehend the above.
• It is a person with sufficient capacity to contract.
• Assumes all obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the PROVIDER’s website.

The PROVIDER informs that the merchant is responsible and aware of the current legislation of the countries to which it sends the products, and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions that were purchased prior to the modification.

On the one hand, the PROVIDER of the food contracted by the USER is Todolí Citrus Fundació, with registered office at Carrer Església, 28, – 46714 Palmera (València), NIF G98649593 and with customer/USER service telephone number +34 682 631 669.

On the other hand, the USER, registered on the website by means of a username and password, for which he/she has full responsibility of use and custody, and is responsible for the veracity of the personal data provided to the PROVIDER.

The purpose of this contract is to regulate the contractual relationship of purchase and sale between the PROVIDER and the USER at the moment the USER accepts the corresponding checkbox during the online contracting process.

The contractual relationship of purchase and sale entails the delivery, in exchange for a specific price and publicly displayed through the website, of a specific food product/s.

The USER, in order to access the products offered by the PROVIDER, must register through the website by creating a user account. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and the free movement of such data and the Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data and detailed in the Legal Notice and Privacy Policy of this website.

The USER shall select a username and password, undertaking to make diligent use of the same and not to make them available to third parties, as well as to inform the PROVIDER of the loss or theft of the same or possible access by an unauthorized third party, so that the latter proceeds to the immediate blocking.

Once the user account has been created, it is reported that in accordance with the requirements of Article 27 of Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:

1. General contract clauses

2. Shipping and delivery of orders

3. Right to cancel

4. Online Claims and Dispute Resolution

5. Force majeure

6. Competence

7. General information about the offer

8. Price and term of validity of the offer

9. Transportation costs

10. Method of payment, costs and discounts

11. Purchasing process

12. Dissociation and suspension or termination of the contract

13. Cancellation policy for guided tours

14. Applicable law and jurisdiction

1. General contract clauses

Unless otherwise stipulated in writing, the placing of an order with the PROVIDER shall constitute acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.

2. Shipping and delivery of orders

The delivery time in mainland Spain will be between 1 and 3 working days, depending on the destination town and the chosen payment method. This term is understood as long as the availability of the goods has been confirmed and the complete payment of the order has been verified.

The PROVIDER informs the USER that the availability of the products offered through this website depends on the weather conditions and the season of the year, so the PROVIDER disclaims any liability in the event that due to these circumstances it is unable to deliver the products selected by the USER, in which case the PROVIDER will refund the amount paid by the USER without any cost.

In the event that the PROVIDER has not delivered the goods, after 30 calendar days from the agreed delivery date, due to lack of availability of the product, the USER will be informed and will be entitled to cancel the order and receive a refund of the total amount paid at no cost, and without any liability for damages attributable to the PROVIDER.

In case of unjustified delay on the part of the PROVIDER with respect to the refund of the total amount, the USER may claim to be paid double the amount due, without prejudice to its right to be compensated for damages suffered in excess of that amount.

The PROVIDER shall not assume any responsibility when the delivery of the product or service does not take place, due to false, inaccurate or incomplete data provided by the USER.

Delivery shall be deemed to have been made when the carrier has placed the products at the USER’s disposal and the USER, or the USER’s delegate, has signed the delivery receipt document.

It is the USER’s responsibility to check the products upon receipt and to state any reservations and claims that may be justified in the delivery receipt document.

3. Right to cancel

The foodstuffs offered are perishable, i.e. they may expire or deteriorate in a short period of time. This type of supply of goods is exempt from return, according to paragraph d) of Article 103 of Law 3/2014 of 27 March.

In any case, the USER is offered the possibility to claim the possible vices or defects present in the order within 24 hours of delivery, both in online and offline mode, and, if considered, to make the return.

Any return must be requested to the PROVIDER, by e-mail to info@todolicitrus.org, indicating the corresponding invoice or order number.

Analyzed the case, if the PROVIDER considers that the product did not meet the conditions of sale, within 48 hours will inform the USER of the amount and conditions of reimbursement.

Once the USER has received the return number, he/she will send the product to the PROVIDER, indicating this number on the return letter, with the transport costs at his/her expense, to the address of Fundación Todolí Citrus, Carrer l’Església, 28, – 46714 Palmera (València).

4. Online Claims and Dispute Resolution

Any complaint that the USER considers appropriate will be dealt with as soon as possible, and may be made at the following contact addresses:

Postal: Fundación Todolí Citrus, Carrer l’Església, 28, – 46714 Palmera (València) Teléfono: +34 682 631 669

E-mail: info@todolicitrus.org

Online Dispute Resolution

Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the USER and the PROVIDER, without recourse to the courts of law, through the intervention of a third party, called a Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

5. Force majeure

The parties shall not be liable for any failure due to force majeure. The performance of the obligation shall be delayed until the cessation of the case of force majeure.

6. Competence

The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.

The USER declares to have read, to know and to accept the present Conditions in all their extension.

7. General information about the offer

All sales and deliveries made by the PROVIDER will be understood to be subject to the present Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of Todolí Citrus Fundació or to what is stipulated herein, will have effect, unless expressly agreed in writing signed by the PROVIDER, in which case, these particular agreements will prevail.

The PROVIDER reserves the right to modify its specifications with respect to the information provided in its advertising. These modifications shall also be valid in the event that, for any reason, the possibility of supplying the products offered is affected.

8. Price and term of validity of the offer

The prices indicated for each product include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include the costs of shipping, handling, wrapping, shipping insurance or any other additional and ancillary services to the product purchased.

The prices applicable to each product are those published on the website and will be expressed in EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.

Before making the purchase, the USER will be able to check online all the details of the quotation: items, quantities, price, availability, transport costs, charges, discounts, taxes and the total of the purchase. Prices may change daily until the order is placed.

Once the order has been placed, the prices will be maintained whether or not the products are available.

Any payment made to the PROVIDER will result in the issuance of an invoice in the name of the registered USER or the company name that the USER has informed at the time of placing the order. This invoice will be sent to the USER in PDF once the purchase has been confirmed, with the USER also having the option of downloading it by accessing the web management panel with the user account.

For any information about the order, the USER may contact via email to the address info@todolicitrus.org.

9. Transportation costs

Prices do not include shipping costs or additional services, unless expressly agreed otherwise in writing.

Shipping fees will be calculated at the time of saving the cart or quote, as they are based on the weight of the products, the number of packages, and the delivery address.

The maximum applicable shipping rate is as follows:

Mainland up to 10 kg: €7.45

For shipments outside the mainland, please inquire about prices individually.

10. Payment methods, fees and discounts

The PROVIDER is responsible for the economic transactions and makes possible the following way to make the payment of an order:

• Credit card

The USER may use a discount coupon prior to the completion of the purchase in case the USER has received it from the PROVIDER.

Security measures

The website uses information security techniques generally accepted in the industry, such as SSL, data entered in secure page, firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user/customer agrees that the provider obtains data for the purpose of authentication of access controls.

The PROVIDER undertakes not to allow any transaction considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.

The following activities are prohibited under the card brand programs: the sale or offer of a product or service that does not comply with all laws applicable to the Purchaser, Issuing Bank, Merchant or Cardholder of the card(s).

11. Purchasing process

Any product in the catalog can be added to the cart. In the cart, only the items, quantity, price and total amount will be displayed. Once the basket is saved, taxes, charges and discounts will be calculated according to the payment and shipping data entered.

The baskets do not have any administrative link, it is only a section where you can simulate a budget without any commitment on both sides.

From the basket you can place an order following the next steps for its correct formalization:

1. – Verification of billing data.
2. – Checking the shipping address.
3. – Place the order (buy).

Once the order has been processed, the system instantly sends an e-mail to the PROVIDER’s management department and another to the USER’s e-mail confirming the completion of the order.

12. Dissociation and suspension or termination of the contract

If any of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, this condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.

FUNDACIÓN TODOLÍ CITRUS may, without prior notice, suspend or terminate the USER’s access to its e-commerce services, in whole or in part, for any valid reason, including, without limitation, when the USER fails to comply with or follow any of the obligations set forth herein or any applicable legal provision, license, regulation, directive, code of practice or usage policies.

When FUNDACIÓN TODOLÍ CITRUS exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to FUNDACIÓN TODOLÍ CITRUS.

13. Cancellation policy for guided tours

By booking a guided tour through our website, the USER agrees to the following terms regarding cancellations and/or modifications:

– Cancellation Process:

To cancel or modify a reservation within the allowed time frame, you must notify us via email at: info@todolicitrus.org.

– Deadline for Cancellations and Rescheduling:

Cancellations can be made free of charge up to 72 hours before the scheduled date of the tour. Alternatively, the tour may be rescheduled (subject to availability) if the same 72-hour notice is respected.

– Late Cancellations:

If the cancellation request is made outside of the established time frame, the user will not be entitled to a refund.

– Modifications Due to Weather Conditions:

In case of rain or other adverse weather conditions, tours will not be canceled. Instead, we will adapt the route so that it can take place indoors or in covered areas, ensuring a safe and enriching experience.

We recommend attending with appropriate clothing and footwear for the weather.

– No-show:

If the user does not show up at the agreed location, date, and time, they will not be entitled to a refund or rescheduling.

– Late arrival:

Once 5 minutes have passed since the start of the tour, access to the facilities will not be permitted, and the right to a refund or rescheduling of the reservation will be forfeited.

– Cancellations by the Organization:

In exceptional situations (such as adverse weather conditions or force majeure), we reserve the right to cancel or reschedule a tour (subject to availability). In such cases, the user will be offered either a full refund or the option to choose a new date.

– Refunds:

If a refund is applicable according to the above points, it will be issued using the same original payment method. Processing may take up to 10 business days, depending on the financial institution.

14. Applicable law and jurisdiction

These conditions shall be governed by or construed in accordance with Spanish law in all matters not expressly established. The PROVIDER and the USER agree to submit to the courts and tribunals of the USER’s domicile any dispute that may arise from the provision of the products or services covered by these Conditions.

In the event that the USER is domiciled outside Spain, the PROVIDER and the USER expressly waive any other forum, submitting to the Dispute Resolution Body that will act as an intermediary between them in accordance with Art. 14.1 of Regulation (EU) 524/2013, without the need to resort to the courts of law. For further information, please refer to clause “4. Claims and online dispute resolution” of these Conditions.